Chat booking · Pet grooming business

A booking assistant that never double books a groomer

A chat assistant on Telegram that books, moves and cancels appointments, and keeps the calendar and customer list up to date.

Result: 0double bookings since launch
Client: Pet grooming business
Tools used: n8n, Telegram, HubSpot, Google Calendar

Pet Grooming Booking Assistant interface

How it works

step by steplive

01
Customer chats
on Telegram
02
Assistant
understands the request
03
Calendar
checks availability
04
Saved
customer + booking

FIG. 01How the assistant is put together behind the scenes

FIG. 02A real chat: checking, cancelling and moving appointments

FIG. 03Bookings and cancellations kept up to date automatically

The problem

Bookings, changes and cancellations were handled by hand across several apps. Every change had to be made in more than one place, so double bookings and lost details kept happening.

What I built

01A chat assistant that asks for the pet's breed, size and service needed
02New and returning customers saved automatically
03A check that the groomer is free before every booking
04Appointments added straight to the groomer's calendar
05Changes and cancellations updated everywhere at once

What changed

Customers can book, change or cancel any time, in chat
No double bookings
One up-to-date record of every customer, pet and appointment

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