Bookings & follow-up · Carpet cleaning business

From quote request to paid job, with nobody chasing

A system that handles quotes, deposits, bookings and reviews on its own, and brings past customers back for repeat work.

Result: 11automations from quote request to review
Client: Carpet cleaning business
Tools used: GoHighLevel, Calendars, SMS, Email

Carpet Cleaning Booking System interface

How it works

step by steplive

01
Quote request
with photos
02
Follow-up
until they reply
03
Deposit
job booked
04
Review
+ repeat work

The stages every job moves through — FIG. 01The stages every job moves through

Quote follow-up: stops when the customer replies, nudges if they don't — FIG. 02Quote follow-up: stops when the customer replies, nudges if they don't

The quote form with service type, rooms and photo upload — FIG. 03The quote form with service type, rooms and photo upload

The problem

Quote requests came in faster than the team could reply. Each one needed a quick answer and a few reminders before it turned into a booked, paid job.

What I built

01A clear set of stages from new enquiry to finished job
02Online booking calendars and a quote form with photo upload
03An instant reply to every enquiry, plus a text when a call is missed
04Follow-up texts that stop as soon as the customer replies
05Deposit collection and booking confirmation
06Automatic requests for Google reviews
07Check-ins with past customers at 3, 6 and 12 months

What changed

No manual chasing from quote to finished job
Every enquiry gets a fast reply and follow-ups until they book
Past customers come back without anyone reaching out by hand

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